Welcome to Ubud Exploring Tour & Travel. These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our website, making an inquiry, or booking our services, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services.
1. Company Information
Ubud Exploring Tour & Travel is operated by:
PT FUN UBUD EXPLORING
AHU: AHU-065749.AH.01.30.Tahun 2025
NIB: 2911250100986
Address:
Jl. Siulan, Gg. Sekar Sari Baru, No. 3
Denpasar, Bali – Indonesia
Contact:
Phone / WhatsApp: +62 858 2928 9422
2. Scope of Services
We provide tour and travel-related services, including but not limited to:
- Private and group tours
- Day tours and sightseeing activities
- Transportation services with driver
- Customized travel itineraries
All services are subject to availability and may be adjusted due to operational, weather, or safety considerations.
3. Booking and Confirmation
- All bookings are subject to confirmation.
- A booking is considered confirmed only after we provide written confirmation via WhatsApp, email, or other official communication channels.
- Customers are responsible for providing accurate personal and travel information during booking.
4. Pricing and Payment
- Prices are quoted in Indonesian Rupiah (IDR) or other agreed currencies.
- Prices may change without prior notice unless already confirmed in writing.
- Payment terms (deposit or full payment) will be communicated at the time of booking.
- Any additional costs not explicitly included in the agreed itinerary are the responsibility of the customer.
5. Cancellation and Refund Policy
- Cancellation policies vary depending on the type of service booked.
- Cancellation terms will be clearly communicated during the booking process.
- Refunds, if applicable, will be processed according to the agreed cancellation policy.
- No refunds will be provided for no-shows or unused services unless otherwise stated.
6. Changes to Itinerary
- We reserve the right to modify itineraries due to weather conditions, safety concerns, traffic, or other unforeseen circumstances.
- Any changes will be made in the best interest of customer safety and service quality.
- No compensation will be provided for itinerary changes caused by force majeure events.
7. Customer Responsibilities
Customers agree to:
- Follow local laws, customs, and cultural practices
- Respect guides, drivers, staff, and other travelers
- Take responsibility for personal belongings during the tour
- Inform us in advance of any medical conditions or special requirements
We reserve the right to refuse service to any customer whose behavior is disruptive, unsafe, or unlawful.
8. Health, Safety, and Insurance
- Participation in tours and activities is at the customer’s own risk.
- We strongly recommend that customers have valid travel insurance covering accidents, illness, and personal belongings.
- We are not responsible for injuries, illness, loss, or damage unless caused by proven negligence on our part.
9. Limitation of Liability
To the maximum extent permitted by law:
- Ubud Exploring Tour & Travel and PT FUN UBUD EXPLORING shall not be liable for indirect, incidental, or consequential damages.
- We are not responsible for delays, cancellations, or losses caused by events beyond our control, including natural disasters, government actions, or transportation disruptions.
10. Intellectual Property
All content on this website, including text, images, logos, and branding, is the property of Ubud Exploring Tour & Travel unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.
11. Third-Party Services and Links
Our website may contain links to third-party websites or services. We are not responsible for the content, availability, or practices of these third parties.
12. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
13. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes shall be resolved under Indonesian jurisdiction.
14. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page, and continued use of our website or services constitutes acceptance of the updated Terms.
15. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Ubud Exploring Tour & Travel
Operated by PT FUN UBUD EXPLORING
Phone / WhatsApp: +62 858 2928 9422